Frequently Asked Questions
Find clear answers about Bluebell Haven Care Ltd’s Home Support, Personal Assistant introductions, staffing and recruitment, professional referrals, careers, service areas and online enquiry routes across West Sussex.
HELP AND INFORMATION
Find the answer you need
Browse the questions below to learn about Bluebell Haven Care Ltd’s services, enquiry processes, responsibilities, service areas and support routes.
Where an answer refers to a detailed service or enquiry process, use the included link to visit the full page. Contact us if your question is not covered or if you need information in another accessible format.
GENERAL QUESTIONS
About Bluebell Haven Care Ltd
What services does Bluebell Haven Care Ltd provide?
Bluebell Haven Care Ltd currently has three main service pathways:
Home Support provides companionship and practical help with everyday activities.
Personal Assistant Introductions helps individuals and families define a PA role, search for potentially suitable candidates and complete agreed pre-introduction screening.
Staffing & Recruitment supports organisations seeking temporary workers, planned workforce cover or permanent recruitment.
Which areas does Bluebell Haven Care Ltd cover?
Our core service areas are Crawley, Horsham and nearby West Sussex communities.
Availability depends on the service required, postcode, preferred days and times, travel requirements and current workforce or candidate capacity.
Visit our Areas We Cover in West Sussex page for further information.
Which enquiry form should I use?
Use Request Home Support for companionship and practical everyday help.
Use Request a Personal Assistant Introduction if you want help finding and choosing a PA.
Use Request Care Staff if you are an organisation seeking temporary staffing or permanent recruitment.
Professionals and organisations can use Professional Referrals and Partnerships for referrals, signposting and collaboration enquiries.
Use Contact Bluebell Haven Care for general questions that do not fit another route.
Does submitting an enquiry guarantee that a service is available?
No. Submitting a form begins an enquiry and does not commit you to a service or guarantee that support, a worker or a suitable candidate is immediately available.
We review the location, requested service, proposed schedule, responsibilities and current capacity before confirming whether an enquiry can proceed.
How are charges and fees agreed?
Charges, fees, minimum arrangements and cancellation terms depend on the service pathway and the requirements discussed.
Bluebell Haven Care Ltd will explain the applicable charges and written terms before you decide whether to proceed. Do not assume that Home Support, PA introduction and staffing charges are the same.
How can I contact Bluebell Haven Care Ltd?
Email support@bluebellhavencare.co.uk or use the Contact Bluebell Haven Care page.
Use the dedicated service form where possible because it collects the information needed to direct your enquiry correctly.
Can I visit the business address?
Bluebell Haven Care Ltd’s public business address is a correspondence address.
Services are delivered at customers’ locations, and visitors should not attend the correspondence address without a confirmed appointment.
HOME SUPPORT
Home Support in Crawley, Horsham and West Sussex
What can Home Support include?
Home Support may include companionship, shopping and errands, simple meal preparation, light household tasks, community access and support with everyday routines.
The exact arrangement is discussed and agreed before support begins.
Does Home Support include personal care, medication or clinical tasks?
No. Bluebell Haven Care Ltd’s Home Support service does not include regulated personal care, medication administration, nursing or clinical treatment.
We will explain the service boundaries before an arrangement begins and discuss an appropriate next step where the support requested falls outside the current scope.
Who may benefit from Home Support?
Home Support may suit adults who would value companionship, practical help, community access or encouragement with everyday routines.
It may also provide reassurance to families seeking dependable additional support for an adult relative.
What is the minimum Home Support visit?
The current minimum Home Support visit is 30 minutes.
The appropriate duration and frequency will depend on the activities requested, location, schedule, suitability and current availability.
How soon can Home Support begin?
Timescales depend on the postcode, support requested, preferred days and times and the availability of a suitable worker.
Submitting an enquiry does not guarantee an immediate start date. We will provide a realistic update after reviewing the request.
How are Home Support workers selected?
The selection process may include identity, right-to-work, employment-history, reference and Disclosure and Barring Service checks where the role is legally eligible.
Relevant experience, training, communication and suitability for the proposed arrangement may also be considered. We will explain the checks relevant to the role without describing screening as an absolute guarantee.
What happens if someone’s needs change?
Tell Bluebell Haven Care Ltd about a change in circumstances, routines or support needs.
We will review whether the existing Home Support arrangement remains suitable, whether it can be adjusted within the service scope or whether another type of service may be more appropriate.
How do I request Home Support?
Visit Request Home Support in West Sussex and complete the enquiry form.
Provide the postcode, practical support being considered, preferred days and times and how you would like us to contact you.
PERSONAL ASSISTANT INTRODUCTIONS
Finding and choosing a Personal Assistant
What is a Personal Assistant introduction service?
Bluebell Haven Care Ltd helps define the proposed PA role, search for potentially suitable candidates, complete agreed pre-introduction screening and provide relevant candidate information.
The individual or their authorised representative decides whom to meet and whom to choose.
Who makes the final decision about the Personal Assistant?
The individual receiving support or their authorised representative makes the final decision.
Bluebell Haven Care Ltd can support the search and introduction process but does not choose the Personal Assistant on the person’s behalf.
Who employs or manages the Personal Assistant?
Where the PA is employed or engaged directly, the individual or their representative is responsible for agreeing the arrangement, directing the PA’s work and managing the ongoing relationship.
This may include employment, payroll, insurance and workplace responsibilities. Independent employer or direct-payment guidance may be appropriate.
Can an introduced Personal Assistant provide personal care?
A proposed PA role may include personal care where the individual or representative chooses, directs and manages the PA directly and Bluebell Haven Care Ltd has no ongoing direction or control over how the support is provided.
The proposed arrangement and responsibilities must be clarified before a search begins.
What checks may be completed on PA candidates?
Agreed screening may include identity, right-to-work, employment-history, reference and Disclosure and Barring Service checks where the proposed role is legally eligible.
Bluebell Haven Care Ltd will explain which checks have been requested or completed before the individual decides whether to meet or choose a candidate.
Does an enquiry guarantee that a suitable PA will be found?
No. A successful introduction depends on the role, location, proposed hours, candidate availability, suitability and the choices of everyone involved.
Submitting an enquiry does not guarantee a candidate, interview, match or ongoing arrangement.
What happens after an introduction?
The ongoing relationship is between the individual or representative and the selected Personal Assistant.
Bluebell Haven Care Ltd does not supervise the PA, set their daily tasks or manage the ongoing support arrangement. Any agreed replacement-introduction or administrative support will be governed by the applicable written terms.
How do I start a PA search?
Visit Request a Personal Assistant Introduction in West Sussex and complete the initial enquiry form.
Tell us about the proposed role, postcode, preferred working pattern, important preferences and the expected employment or engagement arrangement.
STAFFING AND RECRUITMENT
Care staffing for organisations in West Sussex
What is the difference between temporary staffing and permanent recruitment?
Temporary staffing involves supplying a worker for an agreed assignment under the applicable staffing terms.
Permanent or fixed-term recruitment involves introducing a candidate whom the hiring organisation may choose to employ directly.
The responsibilities, fees and written terms differ between the two routes.
Which roles can organisations request?
Depending on Bluebell Haven Care Ltd’s current scope and workforce availability, organisations may enquire about care assistants, support workers, senior support workers, companions, community support workers and other appropriate non-clinical roles.
We will confirm whether the specific role can be supported before accepting the request.
What screening may be completed?
Screening may include identity, right-to-work, employment-history, reference and Disclosure and Barring Service checks where the role is eligible.
Relevant experience, training and qualifications may also be reviewed against the agreed role requirements.
Who directs a temporary worker’s day-to-day activities?
The hiring organisation is responsible for local induction, workplace procedures and the worker’s day-to-day direction within the agreed role and assignment.
The written staffing terms will explain the respective responsibilities of Bluebell Haven Care Ltd, the worker and the hiring organisation.
Can Bluebell Haven Care Ltd guarantee urgent or same-day cover?
No. Urgent requests may be reviewed, but cover is not confirmed until a suitable worker, required checks and applicable arrangements are in place.
Organisations should provide as much notice as possible.
How are staffing rates and recruitment fees agreed?
Rates and fees depend on the staffing route, role, working pattern, location, duration, screening requirements and other agreed terms.
Bluebell Haven Care Ltd will explain the applicable rates, responsibilities and contractual terms before a search or assignment begins.
How does an organisation request care staff?
Visit Request Care Staff in West Sussex and complete the structured staffing form.
Provide the organisation, role, location, proposed duties, working pattern, number of workers required and preferred start date.
PROFESSIONAL REFERRALS AND CAREERS
Questions for professionals, organisations and applicants
Who can make a professional referral?
Professional enquiries may come from health, care, social-prescribing, community, charity, housing, advocacy, independent-living and other organisations supporting adults.
The referrer must have an appropriate basis and authority to share the information submitted.
Does submitting a professional referral guarantee acceptance?
No. Every professional referral is reviewed individually.
Acceptance depends on the adult’s circumstances, requested service, location, proposed timing, service boundaries, information-sharing arrangements and current capacity.
What information should a professional avoid submitting?
Do not submit medical records, care plans, NHS numbers, medication lists, identity documents, financial records or detailed diagnoses through the initial website form.
Provide only the information needed to understand and direct the initial enquiry.
Does a partnership enquiry create a formal partnership?
No. An enquiry, meeting or referral discussion does not create a contract, formal partnership, exclusivity arrangement or guaranteed referral pathway.
Any ongoing responsibilities, information-sharing process, fees or commercial terms must be agreed separately and in writing.
How do professionals submit an enquiry?
Visit Professional Referrals and Partnerships in West Sussex.
The form can be used for Home Support referrals, PA introduction enquiries, professional information requests, referral-pathway discussions and appropriate partnership enquiries.
Are there current jobs available?
Only roles specifically advertised as open should be treated as current vacancies.
The Careers and Development expression-of-interest form allows people to register interest in relevant current or future opportunities but does not guarantee an interview, role, assignment or minimum number of hours.
Does Bluebell Haven Care Ltd offer visa sponsorship?
Do not assume that visa sponsorship is available.
Any vacancy offering sponsorship will state this explicitly in the published role information. Registering interest does not create an entitlement to sponsorship or confirm that a role meets immigration requirements.
Are PA opportunities jobs with Bluebell Haven Care Ltd?
Not necessarily.
Through the PA introduction pathway, Bluebell Haven Care Ltd may introduce a candidate to an individual or family. The individual or representative makes the final choice and may employ or engage the PA directly.
Can applicants request a reasonable adjustment?
Yes. Tell us if an adjustment or accessible format would help you take part in the recruitment process.
You do not need to provide detailed medical records when making an initial adjustment request.
Where can I register my interest in careers?
Visit Careers and Development at Bluebell Haven Care Ltd to learn about career pathways, recruitment expectations and future opportunities.
FORMS, PRIVACY AND SUPPORT
Using the website and getting further help
Why does hCaptcha sometimes appear?
Shopify uses hCaptcha to help reduce automated spam.
Most visitors may not receive an interactive challenge. Where the hand icon, checkbox or security task appears, complete it before selecting the form’s submit button.
Will I receive an acknowledgement after submitting a form?
Yes. After the form and any required hCaptcha task have been completed successfully, the page should display an acknowledgement message.
If no acknowledgement appears, check whether the hCaptcha challenge is still waiting, correct any highlighted form errors or contact Bluebell Haven Care Ltd using the general Contact page.
What information should I avoid submitting online?
Do not upload or paste medical records, care plans, passport copies, DBS certificates, NHS numbers, bank details, financial documents or other unnecessary confidential records into an initial website form.
Provide only the information requested and needed to understand the initial enquiry.
How will Bluebell Haven Care Ltd use my information?
Information submitted through the website is used to review, direct and respond to the relevant enquiry.
Read the Privacy Policy for more information about how personal information is collected, used, shared, retained and protected.
What if I need help using the website or completing a form?
Contact Bluebell Haven Care Ltd if you need help finding information, choosing the correct form or completing an online enquiry.
You may request a reasonable communication adjustment or information in another accessible format. Read our Accessibility Statement for further guidance.
Is the website monitored for emergencies?
No. Bluebell Haven Care Ltd’s website, forms and email address are not monitored as emergency services.
Call 999 for a life-threatening emergency or where someone is in immediate danger. Use NHS 111 online or call 111 for urgent medical help that is not life-threatening.
How do I raise a safeguarding concern?
Visit Safeguarding and Raising Concerns for Bluebell Haven Care Ltd’s guidance and the relevant West Sussex reporting routes.
If someone is in immediate danger, call 999 rather than waiting for a response from Bluebell Haven Care Ltd.
How do I make a complaint or share feedback?
Visit Complaints and Feedback to submit a complaint, compliment, suggestion, accessibility concern or data protection complaint.
Where the information also suggests abuse, neglect, exploitation or immediate risk, safeguarding action takes priority.
What if my question is not answered here?
Use the Contact Bluebell Haven Care page and explain what information or help you are looking for.
We will direct the enquiry to the appropriate service or information route.
STILL HAVE A QUESTION?
We will help you find the right route
Contact Bluebell Haven Care Ltd if you need help understanding a service, choosing an enquiry form or checking whether your location can currently be supported.